Return and Exchange Policy

Return and Exchange Policy

1. Overview
We want you to be completely satisfied with your purchase. If you are not happy with your shoes, our return and exchange policy is here to help you.

2. Return Eligibility
You may return unworn shoes within 30 days from the date of delivery. To be eligible for a return:

  • The shoes must be in new condition, unworn, and in their original packaging.
  • All original tags and accessories must be included.

3. How to Return an Item
To initiate a return, please follow these steps:

  1. Contact our customer service at [email protected] to request a return authorization.
  2. Once you receive authorization, carefully pack the shoes in their original box with all included materials.
  3. Ship the item back to us using a traceable shipping method. You will be responsible for the return shipping cost, unless the item is damaged or defective.

4. Refund Process
Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. Eligible returns will be processed within 7-10 business days, and a refund will be issued to your original payment method. Please note that shipping charges are non-refundable.

5. Exchanges
If you need a different size or style, we recommend returning the original item for a refund and placing a new order for the desired product.

6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receipt. We will provide instructions for returning the item, and we will cover the return shipping cost in these cases.

7. Final Sale Items
Please note that items marked as “final sale” or “non-returnable” cannot be returned or exchanged.

8. Customer Service
If you have any questions regarding our return or exchange policy, please feel free to reach out to our customer service team at [email protected] . We’re here to assist you!